Partner Agreement — Roles & Responsibilities

Hven is a technology platform that introduces people to one another and to Partners. Nothing more. We provide the software through which users discover coaches and venues, arrange dates, and communicate. We are not a party to any arrangement, booking, session, transaction, or contract that results between a user and a Partner, or between two users.

For venue partners, Hven serves solely as the platform through which users arrange dates at your premises. We do not operate, staff, supervise, inspect, license, or control your venue, and we do not attend, chaperone, or monitor any date that takes place there.

For coach partners, Hven serves solely as the platform through which users discover you and request an initial consultation. Everything that follows a booking — scheduling, meeting links, delivery of the session, and payment — is arranged directly between you and the user, and sits outside Hven’s responsibility entirely.

Hven’s responsibility is to build and maintain a safe, trusted community that connects singles with verified coaches and welcoming venues. That responsibility is discharged through the tools we provide: identity verification, partner review, community standards, reporting and moderation. It does not extend to the conduct, quality, safety, legality, or outcome of any service a Partner provides.

No agency, partnership, employment, joint venture, or franchise relationship is created by this Agreement. You are an independent business or practitioner. You may not represent yourself as an agent, employee, or representative of Hven, or enter into any commitment on our behalf.

“Verified” is not an endorsement. Where Hven marks a Partner or user as verified, that reflects a limited administrative check — such as confirming an identity document, business registration, or claimed credential at a point in time. It is not a guarantee, warranty, certification, or recommendation of a Partner’s competence, qualifications, insurance, safety, or fitness for any purpose, and must not be presented to users as one.

Hven charges no fees to venue partners, coach partners, or users for the partner connection — no commission on a booking, no listing fee, no cut of a coaching session, no subscription — until further notice. This applies in both directions: we take nothing from you, and we pay nothing to you.

This is a present commercial position, not a permanent one. Hven may introduce fees, commissions, or paid placement in future. If we do, we will give Partners reasonable advance notice by email and in the partner app, and no new fee will apply retroactively to a booking already made. Continuing to use the Services after a fee takes effect constitutes acceptance; if you do not accept, you may close your partner account.

Separately, and for clarity: Hven does sell optional subscriptions to users of the dater app. That is a matter between Hven and those users, confers no entitlement on any Partner, and does not make Hven a party to anything a user pays you.

Free participation does not transfer responsibility. The absence of a fee does not make Hven a merchant, agent, escrow, payment processor, or guarantor in respect of anything a user pays you.

All payments for a Partner’s services are made directly by the user to the Partner. Hven does not collect, hold, process, escrow, refund, or otherwise handle those funds, and has no visibility into them.

You are solely responsible for every payment a user makes to you, including: agreeing the price before the service is delivered; collecting it by your own means; issuing receipts; handling disputes, chargebacks, cancellations and refunds; and honouring any consumer-protection right the user has under applicable law.

Coaches must issue a valid invoice to a user on request, in the form required by the law that applies to you, and within any period that law prescribes.

You are responsible for your own taxes, including any income tax, VAT, sales tax, withholding, levy, or social contribution arising from your services, and for any registration or filing those taxes require. Hven does not withhold, remit, calculate, or report tax on your behalf, and issues no tax documentation in respect of user payments.

Hven bears no liability whatsoever for any payment dispute between a user and a Partner, including non-payment, overpayment, failed refund, fraudulent payment, or any loss arising from the payment method either of you chooses. Such disputes are resolved directly between you and the user.

You must not present any payment to a user as being made to, collected by, guaranteed by, or refundable by Hven.

On accepting this Agreement, each coach commits to publishing, per calendar month: between one and three activity modules, and between one and three articles — with a minimum of at least one of each. These are what keep the community useful and are the basis on which coaches are surfaced to users.

Each coach must offer a free initial consultation to interested users. The consultation is a genuine introductory session at no charge, offered to help users find the right coach and to invite further bookings. Its length and format are yours to set, provided they are stated clearly and honoured as described.

Beyond that free consultation, all further sessions are arranged directly between the coach and the user. The coach is responsible for scheduling, for creating and sharing any meeting link or venue, for delivering the session, and for collecting payment. Hven provides no part of this and accepts no responsibility for it.

Content must be reliable, accurate, and verifiable. Do not publish medical, psychological, legal, or financial advice you are not qualified to give; do not claim credentials, outcomes, success rates, or guarantees you cannot substantiate on request; and do not present AI-generated or third-party material as your own original work.

No hateful, abusive, demeaning, harassing, discriminatory, or bashful content — in modules, articles, comments, replies, direct messages, or anywhere else in the community. This applies to what you say about users, about other partners, and about groups of people generally.

Failure to meet the monthly minimum, or to offer the free consultation, may result in reduced visibility, suspension, or removal of your partner account.

Keep your listing, menu, availability, capacity, pricing, and opening hours accurate and current, and honour confirmed bookings made through Hven.

Provide a welcoming, safe, and date-appropriate environment for users meeting at your premises, and communicate any change or cancellation as early as you reasonably can.

You are solely responsible for your premises and your operations, including: all licences, permits and registrations; health, hygiene, fire and food-safety compliance; occupancy and accessibility requirements; the conduct and training of your staff; the condition of your fixtures and equipment; and compliance with all consumer-protection and alcohol-service law that applies to you.

You are responsible for maintaining your own insurance, including public liability cover appropriate to your premises and to hosting members of the public. Hven does not insure you, your premises, your staff, or any user attending a date at your venue.

Anything a user orders, consumes, or pays for at your venue is a transaction between you and that user. Hven takes no fee from it, no part in it, and no responsibility for it.

Do not use a Hven booking, or any user contact detail obtained through Hven, for unrelated marketing without that user’s consent.

Hven is not an emergency service and does not supervise, chaperone, or monitor any date, session, meeting, or event. If you believe anyone is in immediate danger, contact your local emergency services first — always, and before contacting Hven.

Where an incident is reported to Hven or observed at a Partner’s premises — including but not limited to assault, sexual assault, harassment, stalking, threats, intimidation, coercion, drink spiking, theft, discrimination, or any other criminal or harmful act — the Partner and Hven will cooperate in good faith to report that incident to the competent local authorities. That cooperation includes: preserving relevant records and any CCTV footage you lawfully hold; providing factual information reasonably requested in connection with a report or investigation; and responding promptly to lawful requests from police or regulators. Cooperation is required from both sides and is a continuing obligation of holding a partner account.

All Partners must report any misconduct, misdemeanour, or safety concern they observe — whether by a user, another partner, or a member of their own staff — through the in-app reporting tools, promptly and in good faith. Observing harmful behaviour and staying silent is itself a breach of this Agreement.

Hven takes every reported incident seriously and will act on it without delay. Depending on severity, that may include immediate suspension of the accounts involved, removal of content, permanent removal from the community, and referral to the authorities. We may act on a report before any investigation concludes where doing so protects users.

Hven bears no expense arising from any incident, and will not indemnify or reimburse any party for one. For the avoidance of doubt, and without limitation, Hven will not pay or reimburse: medical or ambulance costs; legal, court, or arbitration fees; police or regulatory fines and penalties; security or investigation costs; insurance excesses or increased premiums; property damage, theft, or repair; loss of business, closure, or reputational loss; compensation, settlement, or damages of any kind; or travel, accommodation, or subsistence connected with any of the foregoing. Each party bears its own costs, and the responsible party bears the loss it causes.

Cooperating on an incident report is not an admission by Hven of any duty, control, or liability in respect of the incident, and does not make Hven a participant in the events reported.

By accepting this Agreement, both coach and venue partners agree to take part in Hven’s community marketing campaigns, including joint content, social posts, features, interviews, launch announcements, and promotional material about the partnership.

You grant Hven a non-exclusive, worldwide, royalty-free licence to use your name, trading name, logo, venue images, profile photograph, and published content for the purpose of operating, promoting, and marketing the Services and the Partners Community. This licence lasts while you hold a partner account and for a reasonable period afterwards for material already published or in production.

You confirm you hold all rights necessary to grant that licence, including any rights in photographs, staff or model images, music, and third-party branding appearing in material you supply.

Participation is a commitment to reasonable, good-faith cooperation — not an obligation to accept every request. You may decline any specific campaign, and you may ask us to stop using a particular image or piece of content, by writing to [email protected].

Neither party may issue a press release or public statement that attributes a statement to the other, or implies an endorsement, exclusivity, or a relationship beyond that described in Section 1, without prior written consent.

Provide accurate, current, and truthful information about yourself or your business, and keep your profile up to date.

Treat Hven users and other partners with respect — no harassment, discrimination, deception, or off-platform solicitation.

Respond to messages, bookings, and requests in a timely, professional manner.

Only publish content, listings, photos, and offers you have the right to use, and keep them appropriate for a general audience.

Never contact a Hven user for any purpose beyond the service they engaged you or your venue for.

Protect any personal information you receive about a user, use it only for the service they engaged you for, and comply with the data-protection law that applies to you. You are an independent controller of that information.

Comply with our Terms of Service and Community Guidelines, and with all laws that apply to your services.

You retain ownership of the content you post, and grant Hven a licence to host, display, reproduce, and promote it within the Services and in connection with Section 7.

You are responsible for ensuring your content and listings are lawful, accurate, original, and not misleading, and that they infringe no third-party right.

Hven may remove, restrict, or decline to display any content, listing, or offer that breaches this Agreement, our Terms, or applicable law — at our discretion and without prior notice where user safety requires it.

Partner accounts are reviewed by our team before they can publish or go live, and remain subject to ongoing review. Approval is a limited administrative check, not a warranty of any kind (see Section 1).

Hven may warn, restrict, suspend, or permanently remove any Partner who breaches this Agreement, our Terms, or the law, or where we consider it necessary to protect users — including immediately and without prior notice in cases involving safety, alleged criminal conduct, or serious reputational risk.

Meeting these responsibilities is a continuing condition of holding a partner account, not a one-time step at signup.

Either party may terminate this Agreement at any time, for any reason, on written notice. Sections 1, 3, 6, 9, and 11 to 14 survive termination.

The Services are provided “as is” and “as available.” Hven makes no warranty, express or implied, that the Services will be uninterrupted, error-free, or secure, or that they will generate any particular volume of bookings, clients, visibility, revenue, or business of any kind.

Hven gives no warranty regarding any user: their identity, age, conduct, intentions, solvency, or suitability. Verification reduces risk; it does not eliminate it, and it is not a guarantee (see Section 1).

Any projection, estimate, or example of potential bookings or earnings discussed with you is illustrative only and is not a representation, promise, or guarantee of results.

To the fullest extent permitted by applicable law, Hven is not liable for any indirect, incidental, special, consequential, punitive, or exemplary loss, or for any loss of profit, revenue, business, goodwill, opportunity, anticipated saving, or data, however caused and under any theory of liability.

To the fullest extent permitted by applicable law, Hven is not liable for any act or omission of a user, a Partner, or any third party, including any injury, assault, harassment, illness, death, property damage, theft, non-payment, misrepresentation, or breach of contract arising from a date, session, booking, meeting, event, or transaction facilitated through the Services.

Where liability cannot lawfully be excluded, Hven’s total aggregate liability to a Partner, for all claims arising out of or relating to this Agreement, is limited to the total fees actually paid by that Partner to Hven in the twelve months preceding the event giving rise to the claim. Where no fees have been paid — which, while participation is free, will ordinarily be the case — that amount is zero.

Nothing in this Agreement excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any non-excludable right you may have under mandatory consumer or local law. Where any provision of this Section is held unenforceable, it applies to the maximum extent permitted and the remainder is unaffected.

You agree to indemnify and hold harmless Hven, its affiliates, officers, employees, and agents from any claim, demand, loss, liability, damage, fine, penalty, cost, or expense (including reasonable legal fees) arising out of or relating to: your services; your premises, staff, or equipment; your content; any payment or invoice between you and a user; your breach of this Agreement, our Terms, or any law; your infringement of any third-party right; or any tax owed by you.

You will notify us promptly of any claim, complaint, regulatory contact, or legal proceeding involving Hven, a Hven user, or a booking made through the Services, and cooperate reasonably in its handling.

Hven may amend this Agreement from time to time. Material changes will be notified by email and in the partner app before they take effect. Continued use of the Services after that date constitutes acceptance; if you do not accept, you may close your partner account.

This Agreement is governed by the laws of the United Arab Emirates, and the courts of the United Arab Emirates have exclusive jurisdiction, without prejudice to any mandatory right or protection available to you under the law of your own country of residence or establishment.

If any provision is found invalid or unenforceable, the remainder continues in full force, and the provision applies to the maximum extent permitted.

Questions about this Agreement or your partner account: [email protected]. Registered office: Hven Co. FZE LLC, Amber Gem Tower, Sheikh Khalifa St., United Arab Emirates.