Partner Roles & Responsibilities

Coaches: individuals offering dating, relationship, life, or matchmaking guidance to the Hven community.

Businesses & venues: cafés, restaurants, bars, experience hosts, and event coordinators who list bookable spaces, experiences, or offers where Hven users can meet.

Some responsibilities are shared by all partners; others are specific to your partner type, as noted below.

Provide accurate, current, and truthful information about yourself or your business, and keep your profile up to date.

Treat Hven users and other partners with respect — no harassment, discrimination, deception, or off-platform solicitation.

Respond to messages, bookings, and requests in a timely, professional manner.

Only publish content, listings, photos, and offers you have the right to use, and keep them appropriate for a general audience.

Never contact a Hven user for any purpose beyond the service they engaged you or your venue for.

Comply with our Terms of Service and Community Guidelines, and with all laws that apply to your services.

Share genuinely helpful, original guidance — for example, publishing self-growth modules and articles for the community on a regular basis.

Offer an initial consultation or introductory session where appropriate, and be clear about what any paid coaching includes.

Represent your qualifications and experience honestly; do not claim credentials, outcomes, or guarantees you cannot substantiate.

Keep coaching interactions professional, confidential where expected, and within your area of competence.

Recognize that Hven provides a platform for introductions and guidance — you are an independent provider, not an employee, agent, or representative of Hven.

Keep your listings, menu, availability, capacity, and pricing accurate and current.

Honor confirmed bookings made by Hven users, and communicate any change or cancellation as early as possible.

Provide a welcoming, safe, and date-friendly environment for users meeting at your venue.

Ensure your venue and operations comply with applicable licensing, health, safety, and consumer-protection requirements.

Do not use bookings or user contact details for unrelated marketing without consent.

Hven facilitates introductions and bookings but does not supervise, control, or guarantee any meeting, session, or event.

Partners are responsible for their own conduct and for the experience they provide, both online and in person.

Hven is not an emergency service. If you believe someone is in immediate danger, contact local emergency services.

Report safety concerns, inappropriate behavior, or policy violations through the in-app reporting tools.

You retain ownership of the content you post, and grant Hven a license to display and promote it within the Services (see the Terms of Service).

You are responsible for ensuring your content and listings are lawful, accurate, and not misleading.

Hven may remove or restrict content, listings, or offers that violate these responsibilities, our Terms, or applicable law.

Partner accounts are reviewed by our team before they can publish or go live, and may remain subject to ongoing review.

Hven may warn, suspend, restrict, or permanently remove a partner who violates these responsibilities, our Terms, or the law, or where necessary to protect users.

Meeting these responsibilities is an ongoing condition of maintaining a partner account, not a one-time step.

For questions about partner responsibilities or your partner account, contact us at [email protected].