Account Deletion & Data Deletion Policy

In the app: Profile → Settings → Delete account. Deletion is available to every account directly — no phone call or support ticket required.

Not using the app anymore? Email [email protected] from your registered address and we will run the same deletion for you.

Once your request is submitted, we will begin the account deletion process.

In some cases, we may need to verify your identity before completing the deletion request.

Upon account deletion, we delete or irreversibly anonymize your Personal Data, including:

• Account information such as name, email address, phone number, and login credentials.

• Profile information, photos, and media associated with your account.

• Verification data, including selfies and the biometric face embeddings derived from them.

• Messages and communications stored within the Services, subject to technical limitations and legal requirements.

• Location data associated with your account.

• Payment-related identifiers retained by Hven (note that payment processors may retain records as required by law).

After your account is deleted, Hven may retain and use anonymized and aggregated data that can no longer be used to identify you.

This data is stripped of personal identifiers and is used solely for legitimate business purposes, such as:

• Improving matchmaking algorithms and recommendations.

• Understanding usage trends and feature performance.

• Enhancing safety, moderation, and service quality.

Anonymized data is not Personal Data under applicable privacy laws and cannot be used to re-identify you.

In limited circumstances, Hven may retain certain data for a longer period where required or permitted by law, including:

• Compliance with legal obligations, court orders, or regulatory requirements.

• Fraud prevention, safety, and abuse investigations.

• Enforcement of our Terms & Conditions or resolution of disputes.

Such data is retained only for as long as necessary and is protected by appropriate safeguards.

Deletion of your account and personal data is completed within 30 days of your request.

Residual copies in encrypted backups are purged on a rolling schedule and are permanently gone within 90 days. Backups are never restored to live systems except for disaster recovery — and if that happens, deleted data is re-deleted immediately.

Once your account is deleted, you will no longer be able to access the Services using that account.

Account deletion is permanent and cannot be undone.

Depending on your location, you may have the right to request access to, deletion of, or information about your Personal Data.

You may also lodge a complaint with your local data protection authority if you believe your data has been handled unlawfully.

If you have questions about account deletion or data handling, contact us at [email protected].